Privacy Policy

Clarke's Roofing & Repairs ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and forms, how we use it, and the choices you have. We are a locally owned, family-operated residential roofing business based in Edmonton, Alberta, serving Edmonton and surrounding Alberta communities.

We collect information that you voluntarily provide to us, which may include:

• Your name
• Your phone number
• Your email address
• Your property address and service-related details submitted through our forms
• Any other information you choose to share when contacting us

When you visit our website, we may also automatically collect basic technical information such as your browser type, device type, and the pages you view. We do not collect more information than is necessary to operate our website and respond to your requests.

We use the information you provide to:

• Respond to your inquiries and consultation requests
• Provide, schedule, and carry out our roofing services
• Communicate with you about your project and service needs
• Maintain records related to our work with you
• Improve our website and the way we serve customers

We may contact you by phone, email, or text message to respond to your request, arrange service, follow up on your project, or share information related to your inquiry. We aim to communicate clearly and only about matters relevant to you.

If you provide your phone number and consent to receive text messages, we may send you texts related to your inquiry, appointments, service communications, or other permitted communications. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out and HELP for help.

You may withdraw your consent to receive text messages at any time by replying STOP to any message, or by contacting us using the details below.

Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site. These tools may collect basic, non-identifying information such as which pages are visited and general device information. You can control cookies through your browser settings; disabling them may affect some website features.

To operate our website, communications, forms, hosting, and business services, we may rely on third-party service providers who process information on our behalf. These providers may have access to information needed to perform their functions, but are expected to handle it appropriately and not to use it for their own purposes.

We do not sell your personal information. Sharing with service providers is limited to what is necessary to operate our business and serve you.

We may have a business profile and reviews on third-party platforms such as Google. Those platforms have their own privacy practices and policies, which we do not control. Information you share with those platforms is governed by their terms.

We keep your information only as long as necessary to respond to your requests, provide our services, and meet reasonable record-keeping needs. When information is no longer needed, we aim to remove it or de-identify it.

We take reasonable steps to protect the information you share with us from unauthorized access, loss, or misuse. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

You have choices about your information, including the right to:

• Ask what information we hold about you
• Request correction of inaccurate information
• Withdraw consent for communications, including text messages
• Ask us to limit how we contact you

To exercise any of these choices, contact us using the details below.

Our website may link to third-party websites that we do not control. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or how we handle your information, please contact us: